Methods for determining the impact of the training needs of staff in the performance of the Jordania
- Details
- Category: Department of Finance & Banking
- Published: Wednesday, 25 April 2012 03:00
- Written by Musa Alkhrashah
- Hits: 2632
Abstract
The Impact of Determining Training Needs on the Performance of the Employees in Jordanian Customs
Field Study
Musa Alkhrashah
Mu'tah University-2011
This study aims to recognize the impact of Determining Training Needs on the Performance of the Employees in Jordanian Customs. Data was collected from random sample of (300) employees through the questionnaire specially designed and developed for this purpose. The statistics package of social science (SPSS) has also been applied in order to analyze the questionnaire data based on arithmetic averages and other factors.
The study revealed the following results:
1. The perception of the respondent's general average of the variable "Determining Training Needs in Jordanian Custom" has been Medium in degree, and the level; of the employees performance was high.
2. There's effect to the Determining Training Needs in Jordanian Customs on all his dimensions (Analysis of the organization, Process analysis, Analysis of the individual) on the Performance of the Employees.
3. The identification of training needs helps to increase the amount of work done by (70%). and helps to increase performance and improve the quality by percentage (68%), and helps to increase the tasks carried out in the Jordanian Customs Department by a rate of (65%).
4. Training needs that identified based on the analysis of the individual by an average of (58.8%). And training needs that identified through analysis of operations raised by (46.8%) percentage which is low, and the identification of training needs through analysis of Analysis of the organization has a rate of (42.8%) which is low.
The study recommended that there is a need to strengthen the process of identifying needs in line with the modernization and development in the organizational structure of the Customs Department, through the effort a development plan because of its positive impact on staff performance and competence to raise the level of knowledge, skills and capacity of staff to create a regulatory environment that are to acquire skills and take advantage of new Technologies in training in the Jordanian Customs.