أثر فاعلية نظم المعلومات الإستراتيجية على جودة الخدمات الحكومية دراسة تطبيقية: إدارة ترخيص السّواقين
- Details
- Category: Department of Public Administration
- Published: Wednesday, 18 April 2012 03:00
- Written by Ali Sweilem Al-Jazi
- Hits: 1421
Abstract
The impact of strategic information systems effectiveness on the quality of government services: An applied Study
on the Department of Drivers and vehicles Licensing in Jordan Public Security Directorate
Ali Sweilem Al-Jazi
Mu'tah University ,2011
This study aimed at identifying The impact of strategic information systems effectiveness on the quality of government services in the Department of Licensing in Jordan Public Security Directorate.
To achieve the study goals ,data were collected by constructing a questionnaire.
The study society consisted of (1300) employee from the Licensing Department and its branches (650) questionnaires were distributed on (50%) of the study pupulation , (629) of the questionaires were returned and were valid for analysis (97%) of the study society. (SPSS.16) was used to analyze data.
Aset of results were revealed by the study:
1-There were high perceptions of respondents regarding the impact of strategic information systems effectiveness,in addions to the high level of their perceptions regarding the level of the quality of government services.
2 - There was asignificant impact of the dimensions of strategic information systems on the quality of government presented by Licensing Department in jordan Public Security, in which these dimensions of services are various (32%).
The study suggested aset of recommendations:
Acontinuos focus on strategic information which were used by the licensing Department through advanced is needed.
Establishing adatabase to work inside the department while its necessary to keep channels of communication opened in orderto show how the successful these systems are in providing the best government services for them.